Luxury authentication questions answered

Four steps: (1) Select your category, brand and model, then pay securely. (2) Sign in with email and upload photos using our guided checklist. (3) Qualified reviewers examine your images — we may request additional photos if needed. (4) Receive an Authentic or Replica result with a digital certificate when eligible.

Each submission is reviewed by qualified authentication specialists using structured checklists for your item type. Pricing is transparent in AUD before you pay, results are documented, and Australian support is available if you need help.

No. LuvLuxe authentication is photo-based. You submit images online from anywhere in Australia — no posting or courier required.

Yes. Visit our Southport showroom at 1a/23 Nind St, Southport QLD 4215 if you need hands-on guidance — especially for watches that may need case-back images.

Turnaround depends on review queue and whether additional photos are requested. Turnaround timing is based on when we receive all required images. Track progress in My orders and via email updates.

We accept major credit and debit cards through Stripe — a secure, industry-standard payment provider. Your exact authentication price in AUD is shown before you pay.

Sneakers from $29 AUD, jewellery from $35 AUD, handbags from $49 AUD, premium watches from $99 AUD, and Hermès handbags from $150 AUD. Fine jewellery from select houses may be from $99 AUD. Price is confirmed at checkout for your specific model.

Hermès handbags require additional specialist review due to intricate craftsmanship and the prevalence of high-quality counterfeits. The higher price reflects the extra review depth required for accurate results.

Rolex and other premium watch brands are classified with additional review requirements compared with standard luxury watches, which start from $49 AUD.

Authentication service fees are non-refundable once payment is confirmed and your submission has been processed or photos uploaded for review. The 90-day certificate guarantee applies separately to eligible issued certificates — not to service fees.

An Authentic result means reviewers examined your submitted photos and found no evidence of replica characteristics for the assessed item. When eligible, a digital authentication certificate is issued.

A Replica result means reviewers identified replica characteristics in the submitted photos. If any assessed component shows replica traits, the overall item may be classified as Replica — even if other parts appear genuine.

Certificates are issued when authentication is complete and an Authentic result is eligible under our terms. View and download from My orders when available.

Eligible issued authentication certificates may include a 90-day financial guarantee under LuvLuxe guarantee terms and eligibility criteria. This is separate from authentication service fees.

LuvLuxe provides an independent opinion based on the photos you submit and our review standards. Different services may use different methodologies. Our result reflects what is visible in your submitted images at the time of review.

Sometimes a mostly genuine item has one or more replaced replica components (for example a replica dust bag or insole). Reviewers assess what is visible in photos. If replica elements are identified in assessed areas, the result may be Replica overall.

Yes. LuvLuxe authenticates new and pre-loved luxury goods when the category and model are supported in our catalogue.

Often yes. Select the appropriate options at checkout and follow the photo checklist. Box and label images help when available but are not always mandatory for every model.

Insole and interior photos are important for sneaker review. If insoles cannot be removed, provide clear interior and insole-bed images and note the situation when uploading. Reviewers may request additional photos if needed.

Many watches can be reviewed from standard exterior photos. Some models may require case-back images. A notice appears at checkout for watch categories. Visit Southport or a watchmaker if you cannot capture case-back photos yourself.

Authentication is based on the item itself via submitted photos, not the seller's story. Counterfeits can appear in private sales regardless of claimed provenance — authentication before payment is recommended.

Reviewers may need clearer or missing angles — serial areas, hardware, interior tags, or specific details for your model. Additional images help reach a confident Authentic or Replica determination.

Upload additional photos as soon as you can to keep review moving. If you cannot provide them, contact support — options depend on order status and our support policies.

Review timing accounts for when all required images are received. If reviewers request more photos after your initial upload, processing continues once the final requested images are submitted.

Retake images in bright, even light with a steady hand. Follow the on-screen checklist labels so reviewers can assess fine details like stamps, stitching and engravings.

Handbags, watches, sneakers, jewellery, streetwear, accessories and more across 300+ brands. Start authentication to confirm your specific model is supported.

Yes. Online authentication serves all Australian states and territories. Our showroom is in Southport on the Gold Coast.

Supported categories depend on our catalogue. Select your category at checkout — if your item appears, it can be authenticated on the platform.

Yes. Visit Enterprise & bulk for high-volume onboarding, pricing discussions and workflow support for resellers and businesses.